Warranty

Element Homes' professional construction staff built your home using quality products designed to offer you value now and in the years to come. We provide you with one-year Workmanship Warranty

We hope you never need to use your warranty service, but if you do, we promise to address your request in a timely and professional manner.

How to Make a Request

Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways:

Element-Homes.com
For quicker service we recommend submitting your warranty request online by completing this step-by-step form.

Mail
You may submit your warranty request by mail. All correspondence should be sent to:

Element Homes
12651 Briar Forest
Suite 350
Houston Texas 77077

What To Expect

Once we receive your warranty request, you can expect:

• A meeting with a member of our professional construction staff within 5 days to review your request.
• Resolution of your request in a professional and timely manner.

All warranty work will be scheduled at a time when you can be at home during business hours 8 am to 5 pm.

Manufacturer’s Warranties

If you have a problem with an appliance or mechanical system, including air conditioning, electrical or plumbing, we ask that you first call the telephone numbers you received on your Closing Procedures Sheet. The manufacturers of these products offer their own warranties and their installers will coordinate directly with you to resolve any issues.

In Case of an Emergency

If you have an emergency condition with your home that presents an imminent danger of harm to persons or damage to property, you should contact emergency service personnel (e.g. fire department) or the relevant utility provider (e.g., gas company, electric company, etc.), as appropriate. Element Homes does not provide emergency response services.